Customer Support Representative

As of 1/6/2024 Applications closed. Thank you for the interest. Interviews starting next week.

Contract position. 30+ hours / week.

Are you passionate about helping others? We’re looking for two Customer Support superstars to join us at eRank!

Responsibilities:

• Handling chat and email support
• Troubleshooting, diagnosing and reporting issues to product and development teams

Required:

• Excellent communication skills (English)
• Minimum 2 years of experience using eRank
• Minimum 2 years of selling experience on Etsy

Nice-to-have:

• Prior customer support experience
• Experience with tools like Intercom, Zendesk, or Freshdesk
• Top 10% seller on Etsy

About eRank:

eRank has been helping people sell online for eight years, specifically on Etsy. We are the most popular Etsy SEO company in the world, we’re 100% work from home, and have a passionate and friendly global workforce.

Interested? 

As of 1/6/2024 Applications closed. Thank you for the interest. Interviews starting next week.