Has your Etsy shop been suspended, and you’re not sure why? You’re not alone—and the team here at eRank is ready to help. In this guide, we’ll walk through the most common reasons for Etsy shop suspensions and outline the steps you can take to resolve the issue and (hopefully) get your shop running again.
Be sure to check your email—including your spam or promotions folder—for a message from Etsy explaining the reason for your suspension. That email typically includes next steps or instructions for how to appeal or resolve the issue, so it’s an important first place to look.
💡TIP: Even if Etsy suspends your shop, you can still access your account, message customers, fulfill orders, and pay your bills. To avoid further penalties, eRank recommends that you keep up with all of these tasks until your shop is reinstated.
You Haven’t Paid Your Bill
Etsy will temporarily suspend your shop if you do not pay your bill on time. To pay your bill and automatically reinstate your shop, click the “Finances” tab in your Shop Manager. Then, click “Payment account.” Your overdue balance will display at the top of the page. Learn more about what to do when you have an overdue balance here.
You Haven’t Entered Your Bank Account Information
If you don’t provide your bank account information, Etsy may suspend your shop. This step is required for the platform to send you your earnings. If you’re in the United States, you’ll also need to add your taxpayer ID to your account once you pass a certain sales threshold. Your taxpayer ID is either your Social Security Number or your Employer Identification Number.
To add this information and reinstate your account, click the “Finances” tab in your Shop Manager. Then, click “Payment settings.” Stay on the “Payment Methods” tab to add your bank account number. To add your taxpayer ID, click the “Address” tab and then click the “Edit legal shop information” button.
Etsy Couldn’t Verify Your ID
If Etsy cannot verify your ID that you provide, they may suspend your shop. If you think this might be the reason for your suspension, check your email (including your spam folder) for a message from Etsy. If Etsy cannot verify your ID, the platform will contact you and ask for more information. If you missed this communication, reply as soon as possible with the requested information. After Etsy successfully verifies your ID, they will reinstate your account.
You’ve Repeatedly Violated Etsy’s Policies
If you violate Etsy’s policies multiple times, Etsy will most likely suspend your shop. Common policy violations include IP infringement, selling prohibited items, and failure to ship customers’ orders in a timely manner. If you think this might be the reason for your suspension, check your email (including your spam folder) for a message from Etsy. This message may specify which policy violations you’ve committed and the next steps to take. Fair warning—violating this policy is one of the most common ways Etsy permanently suspends sellers from the platform.
Keep Your Shop in Good Standing
The best way to avoid a shop suspension is to stay informed. Make it a habit to review Etsy’s policies regularly so that you don’t miss important updates. Staying current helps ensure your shop remains compliant—especially when it comes to paying your bill on time, submitting required financial info, and following Etsy’s guidelines.
For ongoing support, visit the eRank Blog where you’ll find updates on Etsy policy changes, plus expert SEO tips, marketing advice, and tools to help you grow your shop with confidence.
