Frequently Asked Questions

Account

How do I change payment method?

Can I link two or more of my Etsy shops to my eRank Basic or PRO subscription?

Where can I find my eRank Basic or PRO receipts?

Keywords

Where is the Listing ID?

What is total views?

What is CTR?

Why is the CTR over 100%?

What combination of Competition, Average Searches, Average Clicks and CTR (Click Through Rate) is ideal?

Other

Are there any tutorials for getting started on eRank?

Do I want all my listings to have an “A” grade on eRank?

I worked on one of my listings today: why hasn’t the Visibility Score changed?

Why are missing Attributes flagged as a problem in eRank?

Where on eRank can I see what Etsy page my items are ranking on?

Ranking

On Spotted on Etsy, what is the difference between “Rank” and “Position”?

I write everything in lowercase letters. Does that affect how my Etsy listings will rank?

Why does my listing appear on a different page on Etsy than is reported by Rank Checker?

Tools

Where do I find eRank’s Shortcut Button?