Overview
eRank is looking for a confident and engaging Video Trainer & Presenter to create and deliver educational and marketing video content.
You will present scripted and semi-scripted tutorials, explainers, product walkthroughs, campaign videos, product launches, webinars, and other customer-facing content.
This role is focused on presentation, communication, and delivery. You should be comfortable on camera, able to explain complex topics in simple language, and confident in adapting your presentation style depending on whether the content is educational or marketing-led.
You will work closely with the Customer Success and Marketing managers to make sure content is accurate, useful, engaging, and aligned with eRank’s goals.
A strong understanding of Etsy selling and the challenges faced by Etsy sellers is important. First-hand experience running an Etsy shop is highly desirable.
Key Responsibilities
- Present scripted and semi-scripted video content for eRank’s Education and Marketing teams.
- Deliver tutorials, explainers, product walkthroughs, educational videos, campaign content, product launches, webinars, and promotional videos.
- Record professional voiceovers for educational and marketing content where required.
- Explain eRank tools, features, data, and concepts in a clear and practical way.
- Present marketing messages naturally and confidently while staying aligned with the eRank brand.
- Demonstrate eRank and Etsy workflows through screen recordings and presenter-led content.
- Work with the Customer Success and Marketing teams to develop and refine scripts.
- Help make written scripts sound natural when spoken.
- Turn complex information into clear, structured explanations.
- Adapt presentation style for different formats and audiences, including tutorials, webinars, YouTube videos, product updates, campaigns, launches, and shorter social content.
- Prepare thoroughly before recording to ensure content is accurate and confidently delivered.
- Work with internal subject-matter experts to understand new features, updates, campaigns, and topics before presenting them.
- Maintain a consistent eRank tone, presentation style, and standard across educational and marketing content.
- Take part in live or recorded webinars, interviews, training sessions, campaigns, and other customer-facing content where required.
- Stay informed about Etsy selling, ecommerce, SEO, and topics relevant to eRank customers.
- Respond to direction and feedback from the Head of Customer Success and Head of Marketing.
Person Specification
Essential
- Proven experience presenting professional, educational, marketing, broadcast, or digital video content.
- Strong on-camera presence and confident presentation skills.
- Clear and engaging speaking voice.
- Ability to present scripted content naturally rather than sounding as though it is being read.
- Strong communication skills and the ability to explain complex subjects in simple language.
- Ability to adapt delivery between educational, informative, and promotional content.
- Experience teaching, training, presenting, or communicating information to an audience.
- Comfortable demonstrating software and digital tools while presenting.
- Strong preparation and research skills.
- Comfortable receiving direction and feedback.
- Able to work collaboratively with subject-matter experts and other teams.
- Organized and able to manage recording schedules, preparation, and deadlines.
- Strong understanding of Etsy selling and the challenges faced by Etsy sellers.
Desirable
- First-hand experience running an Etsy shop.
- Experience delivering webinars, online courses, workshops, or customer training.
- Experience presenting marketing campaigns, product launches, or promotional video content.
- Experience presenting for a SaaS, ecommerce, education, retail, media, or creator-focused business.
- Scriptwriting or script-editing experience.
- Knowledge of Etsy SEO, keyword research, marketplace research, and ecommerce.
- Experience appearing regularly as the face or voice of a brand.
- Experience conducting interviews or hosting live sessions.
- Background in education, training, broadcasting, journalism, retail, ecommerce, or digital marketing.
- Basic video recording or editing skills.
What Success Looks Like
In this role, you will help eRank deliver educational and marketing content that is:
- Clear and easy to understand.
- Accurate and well prepared.
- Natural and engaging to watch.
- Consistent in tone and presentation.
- Relevant to the needs and challenges of Etsy sellers.
- Appropriate for the purpose, whether educating, informing, or promoting.
- Delivered reliably against agreed scripts and deadlines.
You will work closely with the Head of Customer Success and Head of Marketing, who will provide direction, priorities, and feedback based on customer needs, campaigns, and content performance.
About eRank
eRank provides tools, data, and resources that help online sellers research their markets, understand customer demand, improve their listings, and make better business decisions.
Our customers include Etsy sellers and other ecommerce entrepreneurs around the world.
You will be joining a collaborative team focused on creating useful educational and marketing content that helps customers understand eRank, use our tools effectively, and stay connected with the brand.
Please send your application to CustomerSuccess@erank.com.
