Troubleshooting Google Analytics and Traffic Stats

Troubleshooting Google Analytics and Traffic Stats

Due to the complexity of Google Analytics, as well as how some browsers and browser extensions work, you may experience issues connecting Google Analytics to Etsy and eRank.

We have put together a guide to help you troubleshoot common issues and get eRank’s Traffic Stats feature working smoothly for you.

Common issues

Issue: the Setup button is not working

When you click on the Setup button, a blue popup should appear that allows you to start the connection process.

This is what should happen when you click on the Setup button.

However, some browsers and browser extensions can interfere with how sites work.

Possible solutions:

  1. Temporarily disable any popup or ad blockers and try again.  To do this, open chrome://extensions (Chrome browser) or brave://extensions (Brave browser) in your browser and look for uBlock Origin, Ghostery, AdBlock, or similar. Temporarily disable these and try again.
  2. If your preferred browser is Brave, temporarily set “Shields Down” for erank.com and try again.
  3. Try logging into eRank with a different browser (Chrome, Safari, Firefox, Edge, Brave). If the button works and you are able to connect GA to eRank, thereafter you can switch back to your preferred browser once the connection has been established.

When you are finished, don’t forget to re-enable your popup or ad blockers, or turn your Brave Shields back up.

Issue: Google Analytics won’t provide you with a UA tracking ID

Many people report it is impossible to create new UA Tracking IDs. This is because the setting is hidden in the advanced options section. The good news is that you can still get new UA Tracking IDs!

Solution:

When creating a new property in Google Analytics, make sure to click the Show advanced options button.

You must click on “Show advanced options” to create a new Universal Analytics property.

Next, you must enable Universal Analytics. Enter “www.etsy.com” into the Website URL box. Then select the Create a Universal Analytics property only option.

Your advanced options must look exactly like the image above.

A few screens later, you will see your new UA Tracking ID.

Your UA tracking ID will look a bit like this.

Issue: everything is connected, but eRank is not showing any data

When everything has been connected correctly and yet you still don’t see any data, there could be a problem with your Google Analytics settings.

Solution:

You may have instructed Google Analytics to remove query parameters from URLs. To correct this, go into the View settings screen for your GA property and make sure you remove the tick next to Strip query parameters out of URL box.

Make sure the box is NOT ticked.

Issue: the wrong UA tracking ID is being used

The UA tracking ID that Google gives you for your shop should be the same ID that you have in your Etsy shop settings and eRank settings pages.

Etsy settings page: https://www.etsy.com/your/shops/me/analytics

eRank settings page: https://erank.com/settings

The UA Tracking ID must match.

Issue: Google Analytics has not collected any data yet

Google Analytics will start collecting data from the moment you add your UA tracking ID to your Etsy shop. It is not possible to see historical data before that time.

If you just set up your Google Analytics account, or just recently added your UA tracking ID to your Etsy shop, then there may not be any data to show you yet.

Solution:

Wait a few hours for Etsy shoppers to view your listings, then come back to eRank and click on the Refresh Data button on your dashboard.

Still need help?

If none of the above solutions have helped you, please contact our customer support team and we’ll have someone investigate for you.