Customer Support Representative (Remote)
Contract position | 30+ hours per week
Are you passionate about helping others? We’re looking for a Customer Support superstar to join us at eRank!
eRank is the leading SEO platform for Etsy sellers worldwide.
We build and continuously improve the tools that help creative entrepreneurs understand trends, optimize their listings, and grow their shops with confidence.
As a member of the eRank team, you’ll collaborate with passionate people from around the globe to solve meaningful challenges, empower small businesses, and make data feel human.
What you’ll do
- Provide excellent chat and email support to our members
- Troubleshoot, diagnose, and report technical issues to our product and development teams
- Communicate clearly and compassionately with sellers from around the world
What we’re looking for
- Exceptional written and spoken English communication skills
- At least 2 years of experience using eRank
- At least 2 years of experience selling on Etsy
- Availability to work during Pacific Time (West Coast) business hours
Nice to have
- Previous customer support experience
- Familiarity with tools like Intercom, Zendesk, or Freshdesk
- Recognition as a Top 10% Etsy seller
- Fluency in a second language
Who we are
For nearly 10 years, eRank has been helping Etsy sellers succeed through powerful SEO insights and shop optimization tools.
We’re proud to be the most popular Etsy SEO platform in the world, trusted by hundreds of thousands of creative entrepreneurs.
Our team is friendly, global, and fully remote. We’re a community of people who love data, creativity, and problem-solving in equal measure.
Join us
If you’re excited about helping others succeed and want to be part of a team that values curiosity, kindness, and innovation then we’d love to hear from you.
Please send your resume (and an optional cover letter) to Pam@eRank.com.
We welcome applicants from all backgrounds, experiences, and perspectives — and we encourage you to apply even if you don’t meet every single requirement.
