Got questions about how to use eRank? Our own Debbie Flaherty, eRank’s Customer Service Manager, is here to help!
Where is my Dashboard?
After login, you’ll be on your eRank Dashboard. Once you move to another eRank page, click eRank’s logo in the top left of your screen to return to your Dashboard.
Why do I need to Refresh Data?
eRank only visits your Etsy shop when you invite it! You issue that invitation through hitting that orange Refresh Data button. You’ll find it in the upper right corner of any eRank page. We recommend that you make a habit of refreshing when you first log in. Doing so prompts eRank to visit your shop and detect anything new or changed. During your eRank session, click it again after you’ve made changes in your shop. For instance, after you have added or renewed a listing. This ensures that the data you see in eRank about your listings and shop activity is up to date.
Do you have more than one Etsy shop connected to eRank? Your Shop Avatar (bottom left corner of your screen) reminds you which shop’s data you are viewing. Click your shop’s name next to the avatar to display all of your connected shops and switch to a different shop if needed. And once you move to work on that shop, be sure to click Refresh Data again.
Where are my eRank Settings?
To access your settings, click the gear icon at the bottom of the main menu. Here you can view and change your eRank membership information, download your invoices, connect (or disconnect) shops, and more. Learn more about your settings page here.
How do I upgrade, downgrade, or cancel my eRank membership?
Along with its Free membership plan, eRank offers three different paid plans for sellers wanting to grow their Etsy shops. Our paid memberships are all monthly. This allows you to upgrade or downgrade based on your changing needs. To change or cancel your eRank plan (or change your credit card on file), go to your settings page and scroll down to the second section.
How do I contact eRank Customer Support?
Just click the blue help icon in the bottom right corner of your screen! This pop-up allows you to browse our help files and contact us if you don’t find the answer you’re looking for there.
Hope to see you around!
Debbie Flaherty
eRank Customer Service Manager
RESOURCES
New to eRank? We have a Beginner’s Guide!
Visit our FAQ page.
Here is an article showing you around your Dashboard. (And to read about any eRank tool or report, visit the Features page.)
Here’s an article about all the ways to find help on eRank.
Read about eRank’s plans to choose which one is best for your Etsy shop. To learn more about eRank PRO, check out this article, “Getting Started with eRank PRO.”
eRank is on YouTube! Visit us there for lots of videos showing you how to improve your Etsy shop, Etsy SEO and Etsy sales.
In our blog library, find detailed demos and articles about how to use eRank to improve your Etsy sales. These are popular now:
- Our monthly trend report analyzes what the top keywords are on Etsy now.
- How to improve your shop using eRank’s Visibility Scores
- Having slow sales on Etsy?
Our Facebook group has weekly live Q&As chock-full of tips for how to sell on Etsy using eRank’s tools and features. You’ll find a library of past Q&As, and 18,000+ helpful members. Join us!